fbpx
FAQs

Here is a handy guide to some frequently asked questions from homeowners.

What is Building Service Advisor?

Building Service Advisor is an online home improvement directory that ensures a quick and simple way for you to find suitable tradesmen who operate in your area. From the smallest handyman tasks to building a new home, we have the right person for the job

Why use Building Service Advisor?

Firstly it’s quick and simple. Secondly, the tradesmen on our site have been rated by homeowners, just like you, who have already used their services. Scroll through the rating and the comments, then choose the best person for the job.

What does it cost?

Building Service Advisor is free for homeowners! We are an advertising site and only charge the tradesman an advertising fee to appear on our page. We do not take commission from the tradesmen, so they, in turn, can offer you their best prices.

How do I contact a Tradesman?

Once you have selected a category and an area, a list of tradesmen will appear on the screen. Click on the company that you are interested in and click “Contact owner”, this will automatically open your email with the company’s email address. Otherwise, give them a call on the number provided. Building Service Advisor does not get involved with the quoting process.

Ratings?

This is one of the most important parts of the website!! Once a tradesman has completed the job, you, the customer, have the right to give feedback/comment on the overall services. You can rate the services out of 5 by clicking on the stars or you can leave a comment OR preferably BOTH. We urge you to rate your tradesmen for the benefit of future users of the site and it gives us the opportunity to ensure that ONLY THE BEST Tradesmen are advertised here.

Can I say anything in my rating?

Yes and No. Ratings need to be fair and honest and any unlawful, harassing, harmful abusive, indecent, defamatory, threatening, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or in violation of applicable laws will be removed. Please see Terms & Conditions.

Please consider all comments carefully before pressing the “send” button

Can I provide an anonymous rating?

We prefer that you provide your name when rating a tradesman as it gives more credibility but YES, you can leave an anonymous rating.

What do I do if something goes wrong?

ALWAYS discuss the problem with the tradesman/contractor and try to come to an agreeable solution. If this is not possible, a mediator or legal proceedings may be necessary. Building Service Advisor is purely an advertising site and cannot get involved with, nor be held responsible for any disputes arising between homeowners and tradesmen.

Here is a handy guide to frequently asked questions from contractors/tradesmen

What is a Building Advisor?

Building Service Advisor is an online home improvement directory that ensures a quick and simple way for customers to find suitable tradesmen who operate in their area

Why use Building Service Advisor?

It’s quick and simple for homeowners to search. Online advertising is the fastest growing medium and it’s an ideal platform for you to get your business exposed to potential new clients on a daily basis. You have the opportunity to get rated by your customers, thus giving you more credibility

What does it cost?

Building Service Advisor is a continuously growing website and we want to offer homeowners the widest choice of tradesmen in their area. We, therefore, have various subscription packages to suit your budget. Please contact us at info@buildingserviceadvisor.co.za for more information. We do not charge commissions on any jobs that you get.

What do I get?

You get full-colour advertising on the website, your company profile, contact details listed and a link to your website. We also offer regular updates on the number of hits on the site, advertising via social media and promotional material

How does it work?

A homeowner has a job requirement, they search the site for listings and then they contact you directly. You quote the customer and do the job, simple as that.

Ratings?

Once you have completed the job, ask the homeowner to go back onto the BSA website and give you a rating. THIS IS IMPORTANT! The more ratings you have, the higher up the list you appear and the more credibility you gain. Customers can write a comment and give you a rating out of 5, on different aspects of the whole job.

Can a homeowner say anything on their rating?

Yes and No. Ratings need to be fair and honest and any unlawful, harassing, harmful abusive, indecent, defamatory, threatening, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or in violation of applicable laws will be removed. Please see Terms & Conditions.

Can I get a rating removed?

Yes, we can remove a rating under the following circumstances:

If the rating is unlawful, harassing, harmful abusive, indecent, defamatory, threatening, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or in violation of applicable laws.
If after investigation, the comments are unfounded
With a court order

What if things go wrong?

ALWAYS discuss the problem with the homeowner and try to come to an agreeable solution. If this is not possible, a mediator or legal proceedings may be necessary. BSA is purely an advertising site and cannot get involved with, nor be held responsible for any disputes arising between homeowners and tradesmen.

Where do I sign up?

You are welcome to contact us in the following way: